Shipping policy

1. Shipping Destinations

Fido & Felix currently ships to all 50 US states. International shipping is not available at this time.

2. Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). Please allow additional processing time during peak seasons.

3. Shipping Options & Delivery Times

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping costs vary depending on the size, weight, and destination of your order. Free standard shipping is offered on orders over $50.

5. Order Tracking

You will receive a tracking number via email when your order ships. Please allow 24 hours for tracking information to update.

6. Delivery Issues

If you experience issues with delivery, please contact our customer service team within 14 days of the estimated delivery date.

7. Damaged or Lost Items

Please inspect your package upon arrival. Contact us immediately if items arrive damaged or if your package is lost in transit.

8. Policy Changes

Fido & Felix reserves the right to modify this shipping policy at any time. Changes will be posted on this page.