Faq
Order Information
Q: How long does shipping take?
A: Standard shipping takes 3-5 business days after processing. Express shipping is available for 1-2 day delivery.
Q: Do you ship internationally?
A: Yes! We ship to most countries. Shipping costs and delivery times vary by destination.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Click the link to follow your package's journey!
Returns & Exchanges
Q: What's your return policy?
A: Unopened, unused items can be returned within 30 days for a full refund. Opened grooming products may be returned if unused.
Q: My item arrived damaged. What should I do?
A: Contact us immediately at [email protected] with photos of the damaged item. We'll replace it or issue a refund.
Q: Can I exchange an item for a different size or color?
A: Yes! Email us within 14 days of delivery, and we'll guide you through the exchange process.
Product Questions
Q: Are your toys safe for aggressive chewers?
A: Many are! Look for "indestructible" or "tough chewer" labels in product descriptions.
Q: How do I choose the right size for clothing?
A: Measure your pet's neck, chest and length before ordering. Our size charts show fitting details for each item.
Q: Are grooming products tested on animals?
A: Never. All our grooming products are cruelty-free and many are vegan.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay. Payment is processed securely via encrypted checkout.
Q: Is my personal information secure?
A: Absolutely. We use bank-level encryption and never store your full payment details.